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Training Consultant in Philadelphia, PA at Radian Group Inc

Date Posted: 11/13/2018

Job Snapshot

Job Description

As the Training Consultant for Title, Mortgage & Real Estate Services you will be charged with supporting the success of the Sales team through innovative and effective learning solutions. You will have an opportunity to build an entirely new internal learning curriculum from the ground up with the unique potential for external learning exposure as well. We are looking for a learning professional with diverse consultative background and experience developing and delivering learning for sales effectiveness, product, technology, and real estate or financial services to join our team.
Reporting to the Director of Learning Delivery, and working directly with business leadership you will be responsible for end to end program ownership of the Mortgage and Real Estate Services learning curriculum, which includes Title and Appraisal Services. In addition, you will support the business growth of the sales divisions of the Radian Valuation, Radian Mortgage Services, Radian Real Estate Services, and Radian Title Services with a primary focus on internal learning. Through effective partnership you will work with internal and external partners to deliver superior learning programs that align with the One Radian business objectives.

What you will do:

Learning Consultation -

  • Conduct thorough needs assessments to identify gaps in skills, capabilities and knowledge that are essential to meet required performance and business outcomes.  Analysis may vary from full competency gap analysis to work flow analysis and create learning action plans for process and/or technology training.
  • Develop comprehensive learning plans defining recommended learning scope, solutions, and deliverable in collaboration with design partners and key stakeholders/subject matter experts
  • Manage multiple projects of varying size and scope ensuring the learner and business outcomes are met on time and on budget.
  • Facilitate training programs in a wide variety of specialty areas including Mortgage Services, Soft Skills, and Sales training with a focus primarily on the virtual and web based delivery environment for internal employees.
  • Develops and maintains relationships with Business Leaders, Stakeholders and Content Experts to ensure their learning and development needs are met.

Design and Development –

  • Using adult learning methodology, works in partnership with Content Experts within the organization create training programs and resources for a variety of delivery methods such as coaching, workshop, video and on-demand with a focus on action learning.                                                                                                    
  • Evaluates and improves the effectiveness of existing training, remaining current on industry developments and training best practices within mortgage and bank operations, loan servicing, products and services.  
  • Works independently to direct the design, development, delivery and project management of learning projects for the Mortgage and Real Estate Services business lines in partnership with business and National Training COE Partners with minimal supervision.
  • Program Management - Evaluates and improves the effectiveness of existing training, remaining current on industry developments and training best practices within mortgage and bank operations, loan servicing, products and services.   Modifies training materials and programs as necessary, in order to adapt to regulation changes, changes occurring in the work environment and better ways of presenting the material.


Who we are looking for:

Knowledge:

  • 8+ years of formal Learning and Development experience required with at least 5 of those years within the mortgage industry or related financial services.
  • Prior sales training delivery experience or equivalent sales experience preferred
  • Fluent in adult learning theory and how it is put into practice in the client delivery learning environment
  • Advanced presentation skills and experiences presenting virtually required.
  • Knowledge of Adobe Design Suite, Adobe Connect and/or authoring software required.
  • Fluent in project management methodology and practices


Skills and Abilities:

  • Scoping project deliverables, creating project plans, sourcing development resources, and managing stakeholders.
  • Developing and managing relationships with multiple personas and departments while creating relationships that drive engagement and Radian’s brand awareness.
  • Strong communication skills and the ability to facilitate learning and workshops in-person, in virtual classrooms, and via video.
  • Instructional design and development with a strong understanding of adult learning principles, methods, theories, concepts, and techniques.
  • Analytical thinker with ability to think critically, solve problems and manage various projects simultaneously in a fast paced demanding environment
  • Demonstrated excellence as a collaborator, self-starter and team player with a client focus
  • Flexibility to adapt quickly and change priorities as required to changing requirements
  • Ability to make sound decisions, recommend solutions to resolve conflicts and / or significant issues within the project mandate


Travel Requirements:

  • Travel required up to 30%


Prior Work Experience:

  • 8 - 10 years of related work experience


Education and Credentials:

  • Required:    Bachelor’s Degree
  • Preferred:    Master’s Degree,  Concentration in Adult Learning or Talent Management

Location:

  • 1500 Market Street, Philadelphia, PA 19102

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to recruitment@radian.biz.

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