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Sr. Data Engineer in Philadelphia, PA at Radian Group Inc

Date Posted: 10/7/2018

Job Snapshot

Job Description

The individual will be principally responsible for overseeing a team of Dispute Resolution Investigators and Administrative support staff to ensure their work is completed with high quality and within the time lines established in our policies and procedures.
This team is responsible for handling the review of an Insured/Servicer appeal to a prior decision to rescind coverage. The team is accountable for an independent investigation of each appeal based upon the loan underwriting and policy requirements, and providing a timely and reasoned response to the Insured/Servicer, including any new documentation provided by the Insured/Servicer.
In conjunction with the AVP-DRU, the individual provides training and acts as a mentor to newly hired employees and is available to assist in guiding all of the employees in the direction of handling the customer appeals/rebuttals. Among their existing responsibilities will include; counseling existing staff on performance and quality standards; organizing and leading escalation calls with our key customers; lead special projects with our Client Advocate Group at Radian on key accounts specific to a customers’ rescissions of claims. This individual will also partner with IT Department and Risk Analytics to identify enhancements to DRU functionality in Investigations DB, and to develop accurate reporting to support DRU’s surveillance management ability.

The individual will be principally responsible for overseeing a team of Dispute Resolution Investigators and Administrative support staff to ensure their work is completed with high quality and within the time lines established in our policies and procedures.
This team is responsible for handling the review of an Insured/Servicer appeal to a prior decision to rescind coverage. The team is accountable for an independent investigation of each appeal based upon the loan underwriting and policy requirements, and providing a timely and reasoned response to the Insured/Servicer, including any new documentation provided by the Insured/Servicer.
In conjunction with the AVP-DRU, the individual provides training and acts as a mentor to newly hired employees and is available to assist in guiding all of the employees in the direction of handling the customer appeals/rebuttals. Among their existing responsibilities will include; counseling existing staff on performance and quality standards; organizing and leading escalation calls with our key customers; lead special projects with our Client Advocate Group at Radian on key accounts specific to a customers’ rescissions of claims. This individual will also partner with IT Department and Risk Analytics to identify enhancements to DRU functionality in Investigations DB, and to develop accurate reporting to support DRU’s surveillance management ability.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to recruitment@radian.biz.

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