This site uses cookies. To find out more, see our Cookies Policy

Intern, Desktop Support in Philadelphia, PA at Radian Group Inc

Date Posted: 10/30/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The desktop support Intern position assists end users within Radian’s corporate office and remote locations with 3rd level and advanced technical support (review, evaluation, troubleshooting, analysis, diagnoses, integration, remediation and service restoration) of desktop computers, standard and/or custom applications and associated technology peripherals (printers, scanners, PDA’s, mobile devices). Desktop support engineer will perform design, installation, configuration, integration, migration, upgrade, testing and/or maintenance of desktop computing hardware, OS or necessary application software’s. Desktop support position will respond to, dialogue, liaison with other technical teams, update or close incidents, problems and/or service requests using established guidelines and tools (Infra).

This position will interact with all levels of clients and liaison between IT, external vendors and business customers in providing support services including appropriate hardware warranty or repairs. Desktop support engineer will possess a level of self latitude and own judgment completion of system maintenance and testing of newly introduced desktop hardware, software, network systems or associated tools.

Primary Duties and Responsibilities:

  • Provide pro-active and responsive handling of end user incidents, problems or requests
  • Assist end users with the installation, configuration and ongoing functionality and usability of desktop hardware, authorized software and associated peripherals within established standards and guidelines
  • Deliver technical guidance or training to end users around organization’s standard (or otherwise authorized) hardware and software products and services
  • Recommend and implement product or systems upgrades in moving technology forward.  Conduct research and evaluation on desktop products in support of procurement and development efforts. Evaluate and recommend products for purchase based on need and business requirements
  • Assist in maintaining and tracking end user IT asset allocations within company tool, inventory of all hardware and software resources, and in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  • Assist in the design, development, implementation, testing and/or modification of computing systems, Operating Systems and associated software
  • Create technical specifications and/or support documentation for support activity, desktop hardware and related products or services
  • Execute recovery and BCP requirements resulting from DR/BCP declarations
  • Responds to, tracks, documents/updates and closes per guidelines all end user incidents, problems and requests around IT related products and services

  • Interact and collaborate with other internal IT technical teams (e.g. NOC, Service Desk, WSA) or external vendors in resolution or restoration of service as necessary

Job Specifications:


  • Must be currently enrolled in a college/university program pursuing a degree in Information Systems or related field.
  • Previous experience with software packaging technologies/tools (e.g. Wise for Windows, MSI, Win Install, AppV, ThinInstall)
  • Previous progressive experience within desktop support functions with an in-depth knowledge of Microsoft Windows desktop platforms, OS and associated components (e.g. file systems, registry, services, drivers, etc.)
  • Familiarity and understanding of software installations and troubleshooting (e.g. MS Office, Outlook, Adobe)
  • Understanding of basic Wi-Fi enabled devices and wireless networks/connectivity
  • Experience and understanding of Active Directory

Skills and Abilities:

  • Ability to utilize remote tools for supporting of remote / home users
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
  • Strong inter-personal and communication (verbal and written) skills
  • Ability to provide high customer focus and have diligence toward service delivery or service restoration
  • Ability to understand and learn new technologies
  • Ability to remain current with understanding and familiarity of desktop computing platforms and associated technologies
  • Ability to work independently as well as within a team environment
  • Ability to diagnose, troubleshoot and recommend technical solutions

Location: 1500 Market Street Philadelphia, PA 19102

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to