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Director Title Services in Pittsburgh, PA at Radian Group Inc

Date Posted: 1/9/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/9/2019

Job Description

Radian Settlement Services is a National Centralized Title and Settlement provider with a 50 state solution. We are seeking a Director of Title Services to oversee the daily operations, management, and title production requirements of the Originations, REO, and Purchase departments within the Title Services. In this role, you will be responsible for facilitating, producing, generating, QC’ing, work with vendors, from open order through clear curative process, necessary to fulfill and maintain the quality and productivity necessary to meet client, underwriter and state requirements. Through your knowledge of all aspects of Radian Settlement Services business, you must possess the ability to accurately and efficiently resolve title defects and client escalations; maintain current training for team members; and establish policies and procedures to meet and exceed client SLAs.

What You Will Do

  • Oversee and manage the overall production, quality and efficiency of the Origination, REO and Special Projects departments while ensuring client SLA metrics and expectations are being met.  Resolve client escalations and implement new procedures to meet and exceed client requirements.
  • Ensure proper state, underwriter and client guidelines are implemented and followed for each title product in order to exceed client expectations while maintaining compliance.  Serve as Title Services’ subject matter expert to resolve title defects and explain internal processes to clients.  Maintain thorough understanding of ALTA Best Practices’ compliance and risk related topics as required by ValuAmerica and regulatory authorities.
  • Audit and review orders and processes to ensure employees are performing job functions as assigned and vendors are providing appropriate work within the proper timeframe.  Provide guidance and training to improve employees’ production and strengthen Radian Settlement Servicess compliance.
  • Supervise the daily operations of all Title Services departments by monitoring client volumes, vendor assignments, and overall workflow for Origination, REO and Special Projects.  Conduct regular meetings with managers and employees to discuss client and department expectations, process improvements and operational updates.
  • Build and maintain active and open communication with clients to strengthen the existing relationships.  Actively participate in new client relationships to provide title expertise to further advance new relationships.
  • Manage all Title Services departments including Origination, REO and Special Projects, which contains 5-40 employees with the management of 2-5 direct reports.
  • Perform additional duties as assigned.



What We Are Seeking:

  • Bachelors Degree or equivalent work history in the same field with a minimum of eight years of title industry or related experience required. 
  • Title license in resident state as well as other state title licenses for business purposes. 
  • Thorough knowledge of Title Insurance and all aspects of Title Services including origination and REO. 
  • Thorough and detailed understanding of Title Insurance and associated products/services
  • Strong management and supervisory skills as well as effective leadership
  • Ability to plan ahead and meet deadlines
  • Motivated and positive team player with attention to detail
  • Excellent verbal, written and interpersonal skills
  • Ability to multitask and problem solve quickly and efficiently in growing fast paced environment.



Prior Work Experience

Technical:   8 - 10 years
Supervisory:   5 - 8 years

Education and Credentials

Required:    Bachelor’s Degree
Preferred:    Bachelor’s Degree
Other Certifications::   Licensed Title Agent

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to recruitment@radian.biz.

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