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Desktop Architect I in Philadelphia, PA at Radian Group Inc

Date Posted: 3/8/2018

Job Snapshot

Job Description

Headquartered in Philadelphia, Radian connects lenders, homebuyers, investors and loan servicers using a suite of private mortgage insurance and related risk management products and services. We help promote and preserve the tradition of homeownership while protecting lenders from default-related losses on residential first mortgages. We also facilitate the sale of low-down payment mortgages in the secondary market.

Our commitment to homeownership is built on a foundation of evaluating credit risk; we help clients and investors expertly and prudently manage risk in any market condition.

The Desktop Architect I will analyze, design, develop and implement processes, tasks and solutions required for the sustainment, enhancement and improvement of the company's end user computing architecture. She/he will participate in overall management, performance and availability of desktop systems within the Radian enterprise. The position will to review and evaluate desktop technologies and make recommendations on upgrade/changes for hardware/software based on assessment of the organization’s current and future needs. The Desktop Architect I will possess a high level of familiarity around desktop imaging, technology roadmaps, software build/packaging/delivery, and remote control/support and desktop/application security. This position will assist in defining high level migration plans to move from current to future states, detect critical deficiencies and advanced solutions. This position will have a minimum of 3-5 years design and implementation experience with special emphasis on at least two of the following disciplines: desktop management, desktop hardware/software configuration, image creation and software packaging/deployment and networking concepts. Exposure to multiple diverse technical configurations, technologies and processing environments is likewise required. A wide degree of creativity and latitude is expected. This position will interact with all levels of clients and liaison between IT, external vendors and business customers in providing support services including appropriate hardware warranty or repairs. Desktop support engineer will possess a level of self latitude and own judgment completion of system maintenance and testing of newly introduced desktop hardware, software, network systems or associated tools.

Primary Duties and Responsibilities:

  • Provide architecture and engineering services with technical support for all desktop hardware platforms and associated peripherals within Radian computing environment.
  • Provide architecture and engineering services with technical support for desktop software applications, OS and associated components, web browsers along with Radian proprietary software
  • High level of familiarity with creation and maintenance of standard desktop computing image/s, software application packaging and deployment tools/technologies
  • Provide architecture and integration solutions around 3rd party or add-on tools and applications within desktop computing platforms (i.e. SEE, SEP, DLP)
  • Serve as a 3rd tier support level for triage, research, diagnostics and resolution of complex desktop computing incidents, problems and/or requests
  • Participate in execution of BCP/DE requirements resulting from DR/BCP declarations along with special cross functional team projects
  • Other duties as assigned

Job Specifications:


  • Bachelor’s degree in Information Systems or related field or equivalent work experience
  • Minimum 1-3 years progressive experience within desktop architecture and engineering functions with an in-depth knowledge of Microsoft Windows desktop platforms, OS and associated components (e.g. file systems, registry, services, drivers, etc.)
  • Minimum 1-3 years’ experience with imaging practices and tools (i.e. Altiris, Marimba, SCCM, WSUS, LANDesk, Ghost) along with software packaging technologies/tools (i.e.  Wise for Windows, MSI, Win Install, AppV, ThinInstall)
  • Knowledge and understanding of scripting and automation tools such as VBScript, DOS Batch, WMI, WinBatch, Perl)
  • Advanced troubleshooting skills with computing peripherals, software testing and integrations along with tools deployments and implementations
  • Excellent communication skills (verbal and written) with ability to articulate and interact professionally with a diverse group of end users, customers and management personnel

Skills and Abilities:

  • Ability to navigate and utilize desktop management and automation tool sets
  • Ability to recognize, analyze, and effectively resolve complex issues or advanced technical solutions in a timely and organized manner.  Pro-actively identify technology gaps and propose effective solutions.
  • Strong inter-personal and communication (verbal and written) skills
  • Ability to provide high degree of customer focus with diligence toward service delivery or service restoration
  • Ability to understand and learn new or advanced desktop technologies
  • Ability to work both independently when necessary and within a team environment
  • Ability to mentor peers and train colleagues

Prior Work Experience and Education:

  • 3 to 5 years of related work experience
  • Associate/Technical Degree in IT required


  • 1500 Market Street, Philadelphia, PA 19102

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to


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