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Customer Service / Vendor Support Specialist in Salt Lake City, UT at Radian Group Inc

Date Posted: 5/30/2018

Job Snapshot

Job Description

Headquartered in Philadelphia, Radian connects lenders, homebuyers, investors and loan servicers using a suite of private mortgage insurance and related risk management products and services. We help promote and preserve the tradition of homeownership while protecting lenders from default-related losses on residential first mortgages. We also facilitate the sale of low-down payment mortgages in the secondary market.

Our commitment to homeownership is built on a foundation of evaluating credit risk; we help clients and investors expertly and prudently manage risk in any market condition.

The Vendor Support Specialist primary responsibility is to provide assistance and support to vendors completing value conclusions on BPO reports. We have part time and full time positions, offering flexible schedule, anywhere from 7am to 6pm.

This is an entry level customer service position in a call center environment..

The position is a direct hire opportunity, located in Midvale UT.

•    Assist in the research and resolution of any payment issues between Vendors and Accounting.
•    Assist real estate agents in the accurate and timely submission of assigned orders.  This includes but is not limited to system support, general questions and guidance on client expectations.
•    Assist in the recruitment of new agents to the MSV system.  
•    Assist in the manual placement and/or assignment of orders with agents.
•    Assist in the regular follow-up with agents on assigned orders to help ensure an accurate and timely completed order.
•    Responsible for effective communication to company management.  This includes but is not limited to client concerns, order status and orders requiring escalation.
•    Assist in meeting/maintaining department’s KPI’s on a daily/weekly/monthly basis.


•    1 year experience in the use of Microsoft products, data processing and web related research
•    Strong organization and data entry skills required.
•    Excellent customer service skills both written and verbal.
•    High School Diploma and/or equivalent required.
•    Previous experience in customer service or real estate preferred.
•    Experience in real estate a plus

Skills and Abilities:

• Excellent customer service skills both written and verbal.
• High School Diploma and/or equivalent required.
• Previous experience in customer service or real estate preferred.
• Experience in real estate a plus

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to


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