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Business Process Manager in Philadelphia, PA at Radian Group Inc

Date Posted: 5/9/2018

Job Snapshot

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Job Description

Headquartered in Philadelphia, Radian connects lenders, homebuyers, investors and loan servicers using a suite of private mortgage insurance and related risk management products and services. We help promote and preserve the tradition of homeownership while protecting lenders from default-related losses on residential first mortgages. We also facilitate the sale of low-down payment mortgages in the secondary market.

Our commitment to homeownership is built on a foundation of evaluating credit risk; we help clients and investors expertly and prudently manage risk in any market condition.

As the Business Process Manager you will be responsible for leading change initiatives that improve processes and develop new services to drive costs efficiencies, acting as the change agent for evolving and facilitating organizational consolidation activities to expand utilization of Enterprise platforms. You will facilitate and lead assigned projects working with cross-functional teams utilizing operational excellence best practices and will be responsible for the implementation of change, from initiation through to planning and execution.

Primary Duties and Responsibilities

  • Drive process reengineering efforts, creating efficiencies within Radian's operations.  Work across Radian businesses to find synergies across all similar activities, advancing the operational leverage of existing platforms.  Collaborate with business, and IT stakeholders where applicable, to develop clear and complete solution requirements that align with business process objectives.  Evaluate both internal and external technology solutions to find the best tools available to support business goals.
  • Work with process owners to implement clear controls and metrics for evaluating end to end operational performance. Establish regular cadence with business leaders to review, and make recommendations on where to focus improvement opportunities.
  • Evaluate capabilities of current technologies as well as other innovative solutions available in the marketplace that may offer more efficient, cost effective operation. Partner with IT to define integration opportunities for recommended tools.

Job Specifications


  • Bachelor's Degree in Business, Computer Science or MIS/Information Technology is desirable. 
  • 8-10 Years Process Improvement Experience.
  • Mortgage industry experience with a strong familiarity with Mortgage Loan Documents a plus.
  • Demonstrated project management, process mapping and business architecture, and facilitation experience is required. 
  • Experience with Document Management and OCR technologies preferred.
  • Experience with Case Management software ( i.e. salesforce) preferred.
  • Knowledge and experience with Agile Development & Lean Six Sigma preferred.
  • Six Sigma DMAIC/DMADV and/or Lean certification is a plus. 

Skills and Abilities:

  • Strong technical and problem solving aptitude with an attention to details
  • Strong collaborator
  • Comfortable with taking accountability and making decisions
  • Ability to articulate ideas to both technical and non-technical addressees
  • Excellent communications skills: written, verbal, group presentations
  • Strong facilitation and presentation skills
  • Flexibility to partner with and negotiate with various personality types at all levels within and outside the organization
  • Effective leadership skills and ability to listen, communicate and motivate teams to achieve results
  • Ability to delegate effectively and manage resource allocations and constraints
  • Strong time management skills
  • Positive attitude and creativity in generating solutions
  • Strong motivational skills - expected to lead project team without having direct managerial responsbility
  • Ability to drive end-to-end process walkthroughs to baseline processes and identify changes / impacts
  • Promote process improvement and be an advocate for change
  • Comfortable operating in an environment with a considerable amount of ambiguity

Prior Work Experience:

  • 10 - 15 years of related work experience
  • 1 - 3 years of supervisory experience

Education and Credentials:

  • Bachelor’s Degree in related field preferred.
  • PMP, CSPO, CSM and/or Green Belt/Blackbelt is a plus.


  • 1500 Market Street, Philadelphia, PA 19102

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to


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