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Application Support Engineer in Philadelphia, PA at Radian Group Inc

Date Posted: 8/10/2018

Job Snapshot

Job Description

As an Application Support Engineer you will be responsible for overseeing custom off-the-shelf (COTS) or custom applications configuration, updating, maintaining, and repair of assigned applications.

Effectively identifies, researches and resolves any defects within a given application. Has a strong technical and platform knowledge with hands-on experience in root cause analysis and troubleshooting application issues.

What you will do:

  • Understand, monitor, and manage application function and performance.
  • Identify, diagnose, and resolve errors that arise. 
  • Communicate with end-users and provide production support to keep them informed of any operational issues that arise including business impact and plans to resolve.
  • Perform typical system administration activities on assigned COTS or custom software.
  • Communicate and interact with application vendor(s), infrastructure team or users for issue resolution and/or technical support.
  • Serve as a technical expert in the installation and configuration of COTS or customer software.
  • Proactively identify opportunities for system, interface and process improvement on all assigned systems. Work with manager and business users to prioritize and implement solutions accordingly.
  • Develop and maintain system user guide and work procedures for all primary processes


Who we are looking for:

Knowledge:

  • At least two (2) years experience in software lifecycle development.
  • At least three (3) years in installations, maintenance and administration.
  • Must have working knowledge of the LINUX (RHEL) & Windows operating system.
  • Experience in SQL and vendor extensions of SQL (PL/SQL, TSQL, etc)
  • Solid knowledge of security practices and protocols is necessary.
  • Solid understanding of key application security concepts, including authentication, access control and group access.
  • Strong analytical and troubleshooting skills.
  • Familiar with mortgage business processes a plus.


Skills and Abilities:

  • Professional attitude and presentation.
  • Desire, commitment and ability to be a team player.
  • Strong organization and prioritizing skills.
  • Strong listening and effective written and oral communications skills.
  • Strong analytical and process skills. 
  • Good organization and prioritizing skills.


Prior Work Experience

  • 3 to 5 years of related work experience


Education and Credentials

  • Required:  Bachelor’s Degree with a concentration in Computer Science or related discipline.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to recruitment@radian.biz.