Sr. Mortgage Operations Trainer & Instructional Designer (REMOTE) in Philadelphia. PA at Radian Group Inc

Date Posted: 9/3/2020

Job Snapshot

Job Description

The Sr. Mortgage Operations Trainer & Instructional Designer supports the mortgage servicing and operations teams, by developing and facilitating training classes, leading assigned projects to improve processes, implement system enhancements, develop new service products, and documenting department policies and procedures.

Primary Duties and Responsibilities:

  • Deliver training classes, administer a qualitative assessment to determine trainee's comprehension and performance of trainees in a timely manner, and report results to front-line leaders.
  • Develop professional training presentations by researching the training topic from subject matter experts and external sources to supply materials for live interactive classroom and web-based training, self-guided training modules and job aids for production staff. 
  • Collaborate with project team, management, SMEs and technology to develop system training documentation, policies and procedures for new systems or feature enhancements. Design an implementation strategy to drive user acceptance and efficient assimilation of change initiatives.  
  • Develop process improvement recommendations for assigned projects using process improvement tools (define, measure and analyze) to document process and gather relevant performance data points in order to define root causes and improvement opportunities in support new business objectives.
  • Facilitate solution definition with subject matter experts and process owners for assigned projects. Collaborate with business, and IT stakeholders where applicable, to develop clear and complete solution requirements that align with business process objectives.  Work with process owners to develop and communicate road map and implementation plan.  Ensure execution against business desired timeline and vision.

Job Specifications:

  • 5+ years of technical training / instructional design / training specialist.
  • 5+ years’ experience working in the residential mortgage industry.
  • Experience with (and training on) various banking / mortgage operating systems.
  • Strong Knowledge of current training development tools and techniques.
  • Expert experience with Zoom, GoTo Meeting, Microsoft tools, and e-learning software.
  • Expert knowledge of project management principles and training best practices.

Skills and Abilities:

  • Ability to quickly learn new systems and assess process flows.
  • Ability to perform training needs assessment to alter the training discussion the appropriate level to educate and maintain active participation.
  • Ability to absorb and retain information quickly, specifically complex technical information.
  • Excellent writing proficiency and creativity in graphic design and presentations.
  • Knowledge of adult learning principles, delivery methodology, and assorted training technology tools.
  • Strong organizational skills.
  • Strong facilitation and collaboration skills.
  • Ability to drive end-to-end process walk-through to baseline processes and identify changes and/or impacts.
  • Promote process improvement and be an advocate for change.

Prior Work Experience and Education:

  • Technical: 5 – 8 years
  • Supervisory: Less than 6 months
  • Required: Bachelor’s Degree in Business, Math, Engineering or English

At this time, Radian is unable to sponsor applicants who require work visas.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to


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