ResWare Trainer - Remote in Atlanta, Ga at Radian Group Inc

Date Posted: 9/8/2020

Job Snapshot

Job Description

As the ResWare Training Administrator you will support the Title/Escrow operations department by creating, maintaining and facilitating training classes and supporting documentation for the ResWare application. You will dig into details and work with management, title and escrow professionals, and software company professionals to gather, create, and administer workflow training programs for users of the application.

We are seeking someone with at least 4-5 years' experience in training Escrow/Title Services/Operations with a strong aptitude for technology.

We are open to remote individuals as well.

What you will do:

  • You will lead the design and implementation of employee and vendor ResWare training courses and issue training assessments of trainees to be reported back to business leaders.
  • You will conduct business analysis to diagnose and resolve training issues vs system configuration issues
  • You will work with project teams, management and SME’s to identify, validate (gather agreement and approvals) and incorporate accurate training documentation to clearly illustrate the system impact, procedural changes and best practices. Record current state productivity measurements to create benchmarks for training effectiveness.
  • You will assist with small ResWare focused enhancement projects and initiative.
  • You will gather, document and manage an online resource of sample training files to be used with implementation and training. Organize all training material to allow for simple management and versioning.
  • You will assist in communication with Adeptive, consultants and vendor partners for ResWare

Who we are looking for:

  • You have 3+ years of technical training / instructional design / training experience.
  • You have 5+ Years of experience with (and training on) various mortgage operating systems.
  • You possess, at minimum, an associates/technical degree with a concentration in English, Business or Education (or related discipline). A Bachelor's degree and/or a Teacher's Certificate are preferred.
  • You have strong experience with Microsoft tools such as Visio and PowerPoint as well as remote learning tools like Zoom.
  • If you have prior ResWare application experience then that would be a plus.
  • You should have an understanding and basic knowledge of the financial / banking industry.
  • You should have knowledge of project management principles and training best practices.
  • You have the ability to absorb and retain information quickly, specifically complex technical information, and effectively communicate this with professional presentations to large and small audiences.
  • You have excellent writing proficiency with the knowledge to create and maintain training guides.
  • You have strong understanding of training needs when developing materials for both classroom (ILT) and via web-based (OLT) delivery.

What we offer:

  • Our Company Making an Impact. We’ve been recognized by multiple organizations like, being included on Bloomberg’s Gender-Equality Index, being honored as a Tech 100 by HousingWire, pledging to PwC’s CEO Action for Diversity & Inclusion commitment & receiving the Spirit Award from the MBA’s Open Door’s Foundation.
  • Rest and Relaxation. Generous time off starting day one, 9 paid holidays + 1 floating holiday in support of our I&D culture.
  • Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, and vision.
  • Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!)
  • Paid Parental Leave. An opportunity for all new parents to embrace this exciting change. 
  • Employee Assistance and Discount Programs. From helping you navigate the healthcare system, to providing resources and assistance to parents and caregivers of children with development disabilities, to scoring discounts with thousands of retailers. 
  • Pet Insurance. To help protect our furry family members.

About Us:

Radian is helping to ensure the American dream of homeownership in even bigger and better ways with industry-leading mortgage insurance and a comprehensive suite of mortgageriskreal estate, and title services.

We are powered by technology, informed by data and driven to deliver new levels of service and innovation to our customers across the residential mortgage and real estate spectrum.

Learn more about Radian at


  • Pittsburgh area ( 1000 GSK Drive, Coraopolis, Pennsylvania 15108)

At this time, Radian is unable to sponsor applicants who require work visas.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to


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