Mortgage Fulfillment Supervisors - Seeking 2 for Processors & 1 for Closers - Full-time w/Benefits / Remote in Riverview, FL at Radian Group Inc

Date Posted: 7/23/2020

Job Snapshot

Job Description

Radian is seeking 2 Mortgage Processing Fulfillment Supervisors and 1 Mortgage Closing Fulfillment Supervisor. Ideally want the candidates to sit in either Tampa or Philadelphia, but Remote is available as well.

Lead the day-to-day responsibilities of a cross-functional mortgage fulfillment staff. Ensure that expected customer service and team metrics are continually being met by your Team of Loan Processors and Loan Closers. Provide the level of administrative and operational support for a Team up to 20 Team Members in a remote management position. Manage customer escalations professionally both directly and through effective coaching of the staff. Support and coverage for additional Fulfillment Teams within the group is expected to ensure all employees and loans receive the proper level of attention. Monitor and report on the Team's productivity, quality metrics and employee performance. Collaborate with Management, Sales partners, and Underwriter Leads to resolve loan delays promptly. Assist with procedure creation and updating to maintain compliance and operational efficiency.

Primary Duties and Responsibilities

  • Manage and lead a cross-functional mortgage fulfillment team of up to 20 people comprised of processors and closers to meet monthly goals.
  • Act as the liaison to the Contract Mortgage Fulfillment client through effective production reporting and regular pipeline updates.  Professionally address client and borrower concerns promptly.
  • Provide coaching and performance management to staff, including monthly & quarterly quality audits and performance reviews.
  • Provide process improvement and procedure changes on an ongoing basis that assist in reducing loan cycle time and increases customer satisfaction.


Job Specifications

Knowledge:

  • The Mortgage Fulfillment Supervisor will need to possess the knowledge and understanding of mortgage loan processing for conforming loan programs and agency guidelines. 
  • Additional knowledge of regulatory and compliance guidelines as well as an understanding of mortgage closing procedures is required. 
  • Experience conducting quality reviews for a staff of processors as well as conducting regular performance reviews, including but not limited to annual reviews.
  • A familiarity with Encompass is a must.


Skills and Abilities:

  • The successful candidate for this position will be able to work and meet deadlines in a fast paced environment with multiple competing priorities.
  • They must be highly organized with excellent interpersonal and communication skills, both written and verbal.
  • Detail oriented, ability to work independently, and goal-oriented with a proven track record of successfully achieving company initiatives.
  • Experiencing managing a remote workforce is preferred.


People Management:

  • A Mortgage Fulfillment Supervisor will directly manage up to 20 staff all working remote. 
  • This role will manage the work assignment, process flow, and ongoing quality of the staff according to the outsourced client's requirements. 
  • Managing all work to the highest level of internal and external customer satisfaction while meeting or achieving the production goals is a top priority.


Other Position Parameters:

  • Reporting and analyzing Fulfillment Center metrics for upper management and to the Contract Mortgage Fulfillment's client. 
  • Facilitate scheduled and ad hoc status meetings on the loan pipeline. 
  • Resolving escalated issues to the customers' and the Contract Fulfillment client's satisfaction. 
  • Conduct loan file reviews, conversation & communication audit reviews, and provide coaching & training to the staff.


Prior Work Experience

  • Technical:   5 - 8 years
  • Supervisory:   1 - 3 years


Education and Credentials

  • Required:    HS Diploma/GED
  • Preferred:    Bachelor’s Degree
  • Other Certifications::   NMLS preferred

At this time, Radian is unable to sponsor applicants who require work visas.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender equity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to recruitment@radian.biz.

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