Director Closing Services in Coraopolis, PA at Radian Group Inc

Date Posted: 9/12/2020

Job Snapshot

Job Description

The Director of Closing Services is responsible for the overall management, supervision and objectives of the Origination, REO and Special Projects within Closing Services including Funding Operations. Responsible for meeting agreed to Quality, Capacity, Delivery, Productivity, Profitability and Team Building goals for Closing Services. They must, at times, be a hands-on manager with a working knowledge of all aspects of the business. They are also responsible to ensure that team members are effectively trained, that performance management systems are implemented and that client issues are proactively addressed and resolved. Establish policy and procedures that support the departments' ability to meet and exceed client SLAs.

What You Will Do

  •  Responsible for the overall quality, capacity, on-time delivery, productivity, team building and profitability while assuring all ValuAmerica and client SLA metrics for product delivery are met to assure optimum client satisfaction.
  •  Continuously monitor volume trends (WIP) to ensure proper staffing levels are maintained.  Address any issues /concerns with Leadership and HR.
  •  Responsible for auditing and ensuring employees are performing job functions as outlined and assist in resolving any complex or escalated order issues. Track QC rejections and take appropriate action with team member and/or vendor.
  •  Conduct division meetings as needed to communicate all new and updated client requirements, continuous process improvements and operational updates to staff.
  •  Maintain open communications with management and clients. Participate on client status calls to further advance the relationship with clients.
  • Title Services subject matter expert with the ability to meet with clients to explain internal processes.
  •  Maintain thorough understanding of ALTA Best Practices compliance and risk related topics as required by ValuAmerica and regulatory authorities. 
  • Perform all other duties as assigned.



Who We Are Looking For

Knowledge:
Bachelor's degree with a minimum of five years of title industry or related experience required.    Thorough knowledge  all aspects of the Closing/Consummation and Funding processes. 

Skills and Abilities:
Detailed understanding of business unit product/service; Strong management and supervisory skills; Effective leadership skills; Excellent time management skills; Ability to plan ahead and meet deadlines; Attention to detail; Motivated and positive team player; Excellent verbal, written and interpersonal skills; Ability to problem solve in a growing, expanding business; Ability to multi-task in fast-paced environment.

People Management:
Manages a team of 5-40 staff with 2-5 direct reports.

Other Position Parameters:
National Notary Association Certification for the timely notarization of recordable documents.  Licensed Title Agent in all applicable States(s) established by Underwriter Guidelines for proper funding procedures directed by State Agencies.

Prior Work Experience

Technical:   5 - 8 years
Supervisory:   3 - 5 years

Education and Credentials

Required:    Bachelor’s Degree,  Concentration in Business
Preferred:    Bachelor’s Degree,  Concentration in Business
Other Certifications::   Licensed Title Agent

Why Work with Us

  • Our Company Makes an Impact. We’ve been recognized by multiple organizations, like being included on Bloomberg’s Gender-Equality Index, being honored as a Tech 100 by HousingWire, pledging to PwC’s CEO Action for Diversity & Inclusion commitment, and receiving the Spirit Award from the MBA’s Open Door’s Foundation.
  • Rest and Relaxation. Generous time off starting day one, 9 paid holidays + 1 floating holiday in support of our I&D culture.
  • Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, and vision.
  • Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!)
  • Paid Parental Leave. An opportunity for all new parents to embrace this exciting change in their lives. 
  • Employee Assistance and Discount Programs. From helping you navigate the healthcare system, to providing resources and assistance to parents and caregivers of children with developmental disabilities, to scoring discounts with thousands of retailers. 
  • Pet Insurance. To help protect our furry family members.

Radian Overview (“About Us”)

At this time, Radian is unable to sponsor applicants who require work visas.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender equity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to recruitment@radian.biz.