Client Services Manager in Salt Lake City, UT at Radian Group Inc

Date Posted: 1/14/2020

Job Snapshot

Job Description

As a Client Services Manager you will be responsible for supporting the sales effort and potential client engagements, including serving as a subject matter expert for Radian's Red Bell products and Valuation (non-AMC) products, offerings, and processes, participating in and/or facilitating client calls and demos, and supporting the contracting process. You will also be responsible for facilitating, managing and executing all business transactions with clients, ensuring the highest level of client satisfaction, and delivering favorable and timely financial results.

Who we are looking for:

  • You have 7+ years of mortgage industry experience, with a focus on REO and/or SFR preferred.
  • You will cultivate, scope and ensure execution of all transactions with clients.  This would include formulating an engagement scope, drafting client proposals and contracts, and participating on client calls as needed.
  • You will ensure highest level of client satisfaction by thoroughly assessing clients’ needs/expectations, maintaining and/or facilitating ongoing communication with the client, ensuring all deliverables will be provided in a prompt, timely, and professional manner, and managing and/or helping to manage client expectations if there is a delay in delivery.
  • You will deliver satisfactory financial results for the account, including revenue growth and timely collection of invoices.
  • You will facilitate future business opportunities for additional Clayton services. 
  • You will ensure client expectations, scope, and other relevant details are communicated to the appropriate operational teams as needed.
  • You will ensure information provided to the client, from engagement scope and pricing through method of delivery of work product, is clear and accurate in all material respects.
  • You have an understanding of mortgage servicing for multiple loan products, including but not limited to GSE/agency collateral, FHA and other government products, forward and reverse loans, fixed rate and ARM loans
  • You have an understanding of Clayton’s systems and processes, including transaction management, servicer and sub-servicer oversight and other loan-level reviews conducted through Appian and eClas.
  • You have mortgage underwriting and/or servicing experience with additional knowledge of the legal regulatory compliance rules and regulations and how changes to the same may impact our product offerings.
  • You have an Associates/Technical degree at a minimum with a Bachelor's degree preferred.

What we offer:

  • Our Company Making an Impact. We’ve been recognized by multiple organizations like, being included on Bloomberg’s Gender-Equality Index, being honored as a Tech 100 by HousingWire, pledging to PwC’s CEO Action for Diversity & Inclusion commitment & receiving the Spirit Award from the MBA’s Open Door’s Foundation.
  • Rest and Relaxation. Generous time off starting day one, 9 paid holidays + 1 floating holiday in support of our I&D culture.
  • Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, and vision.
  • Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!)
  • Paid Parental Leave. An opportunity for all new parents to embrace this exciting change. 
  • Employee Assistance and Discount Programs. From helping you navigate the healthcare system, to providing resources and assistance to parents and caregivers of children with development disabilities, to scoring discounts with thousands of retailers. 
  • Pet Insurance. To help protect our furry family members.

About Us:

Radian is helping to ensure the American dream of homeownership in even bigger and better ways with industry-leading mortgage insurance and a comprehensive suite of mortgageriskreal estate, and title services.

We are powered by technology, informed by data and driven to deliver new levels of service and innovation to our customers across the residential mortgage and real estate spectrum.

Learn more about Radian at Radian.biz. See our vision for the future at Radian.com.

Location:

  • 1500 Market Street, Philadelphia, PA 19102

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment.  All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

If you are a person with a disability and need assistance in the application process please send an e-mail message to recruitment@radian.biz.

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